Frequently Asked Questions

Q: When should I contact Dirt Dudes UTV Customer Support?

A: Please reach out to customer support only for merch‑related questions or concerns. The Dirt Dudes UTV Support Team can assist with product or order issues only. The Dirt Dudes themselves cannot be contacted through customer support—anything non‑merch related should be directed to their social media channels.

Q: What is the easiest way to get help with my order?

A: Before reaching out, please look through our FAQ to see if your question is answered here. If you still need help, you can contact us anytime at Sales_DirtDudesUTV@Gmail.com. This is the only support channel available at this time.

Q: How long does it normally take to ship my order?

Standard Shipping Times: Please allow 1–2 weeks for your items to be prepared for shipment. After that, expect 1–2 additional weeks for delivery.

International Shipping Times: Please allow 1–2 weeks for packing and 4–6 weeks from the ship date for your package to arrive.

Giveaway Shipping Times: During giveaways, please allow an extra 2–4 weeks on top of the normal shipping timelines for processing and fulfillment.

Q: How do I track my order?

A: Once your order ships, you’ll receive an email with your tracking information. If you don’t see it, check your spam folder. If you still can’t find your tracking email, contact customer support and we’ll help you out.

Q: Why is my order taking longer than usual?

A: During giveaways, certain items may require restocking, which can delay your order. We appreciate your patience as we work through inventory and supply chain challenges to get your merch out as quickly as possible.

Q: What is your return/exchange policy?

A: Items in unused, like‑new condition may be returned within 30 days of delivery. Customer is responsible to return.

We do not offer exchanges.

Q: What is the warranty for defective items?

A: If your item arrives damaged, please send a photo to customer support within 90 days of delivery. We cannot replace items damaged from normal wear and tear or issues reported after 90 days.

Q: What is your policy on lost or missing packages?

A: If your package was shipped via USPS or UPS, please contact them first with your tracking number. If they cannot locate your package, reach out to us. Missing items must be reported within 60 days of the shipment date to qualify for a replacement or refund.

Q: I entered the wrong address or ordered the wrong item. What should I do?

A: Contact customer support immediately with your order number and the correction needed. If the order hasn’t shipped yet, we can modify or cancel it. If it has already shipped, you can follow the return instructions above.

Q: My order arrived with missing or incorrect items. What do I do?

A: Please send a photo of the incorrect item along with your packing slip to customer support so we can resolve the issue quickly.

Q: How should I care for my Dirt Dudes UTV merch?

A: Follow the care instructions on the product label. Most items can be machine‑washed on a gentle cycle.

Q: Who won the most recent giveaway?

A: Giveaway winners are announced on the Dirt Dudes UTV YouTube channel.

Q: Why are some items only available in certain sizes or quantities?

A: All products listed on DirtDudesUTV.com reflect our current inventory.

Q: What if I forget my discount code or it doesn’t apply at checkout?

A: Discount codes must be applied before completing checkout. We cannot retroactively apply codes after an order is placed. You can use your code on your next purchase.

Q: What should I do if my package is returned to sender?

A: Contact customer support at Sales_DirtDudesUTV@Gmail.com with the updated address you want your order sent to. If we can reship it, we will. If not, we’ll issue a refund to your original payment method.

Q: What if I entered the wrong phone number or email address?

A: Contact customer support with the correct information and we’ll update your order details. Please note that billing information cannot be changed after checkout is complete.